Customer service must be provided in Ukrainian language – law

Customer service must be provided in Ukrainian language – law

Ukrinform
On January 16, 2021, the rules of Article 30 of the Law of Ukraine "On Ensuring the Functioning of the Ukrainian Language as the State Language" come into force.

According to the new rules, customer service must be provided in the state language. In particular, this applies to enterprises, institutions and organizations of all forms of ownership; individual entrepreneurs; business entities providing services to consumers (including online stores).

This requirement applies not only to trade, but also to the educational sector, as well as the provision of health, social, legal, transport and other services.

Information in price tags, instructions, technical specifications, markings, tickets, menus, etc. must be provided in the Ukrainian language.

On April 25, 2019, the Verkhovna Rada adopted the Law of Ukraine “On Ensuring the Functioning of the Ukrainian Language as the State Language”. The articles of the law are being implemented in stages. The vast majority of its rules came into force on July 16, 2019.

According to this law, from January 16, 2021, the entire service sector must use the Ukrainian language when communicating with customers and visitors. The provision of services in another language is possible only at the request of a customer.

ish

While citing and using any materials on the Internet, links to the website ukrinform.net not lower than the first paragraph are mandatory. In addition, citing the translated materials of foreign media outlets is possible only if there is a link to the website ukrinform.net and to the website of a foreign media outlet. Citing and using materials in offline media, mobile apps, Smart TV are allowed only with written permission from Ukrinform. News and publications marked as "Advertisement" and "PR" and articles in the section "Releases" include promoted content, and an advertiser is responsible for the content.

© 2015-2024 Ukrinform. All rights reserved.

Website design Studio Laconica

Extended searchHide extended search
By period:
-