President orders government to simplify provision of public services

The decree to that effect, No. 647/2019 of September 4, has been published on the website of the head of state.

The document was adopted "for the purpose of establishing the functioning of a service-based state - the state for citizens and business, ensuring the proper realization of the rights of individuals and legal entities in the provision of public services, including administrative ones, creating modern infrastructure, convenient and accessible electronic services for the provision of such services."

The president, in particular, instructed the Cabinet of Ministers to ensure the definition and implementation of uniform requirements for the provision of public services, including key performance indicators, time limits, satisfaction rates of the subjects of an appeal.

In addition, the government should ensure the gradual transition of individual public services to electronic mode and the publication on the single web portal of executive government agencies of quarterly reports on the status of implementation of relevant measures, displaying information on services switched to electronic form, as well as services the procedures and conditions for receiving which were simplified.

The Cabinet of Ministers was also tasked with addressing the issue of introducing new approaches to the establishment and activity of administrative service centers, in particular, through the transition to the provision of administrative services by local self-government bodies on the basis of the state co-financing respective expenditures.

According to the decree, the government should also address the expediency of the further provision of administrative services by state and municipal enterprises and simplify the procedures for providing and receiving public services.

In addition, the head of state tasked the Cabinet of Ministers with studying the issue of providing through the single state web portal of electronic services the opportunities for consumers of housing and utility services to submit to the providers of such services electronic requests for their provision, as well as to receive information on the course and results of the consideration of such appeals, and make settlements for utility services.

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